Question 1

How can FAQs help you?

Accepted Answer

These are quick answers to some common questions which might save you time rather than contacting us, although we're always happy to hear from you!

Question 2

Does the Skin Hug Soapery test on animals?

Accepted Answer

No – we never test our human products on animals.  We test our recipes on ourselves and then send them off for cosmetic safety assessments to be completed.  The only exceptions are our dog care products. We tested them on ourselves first and then our family pets used them.   Shampooch is a variant of our hair and body bars which were certified safe for humans.

Question 3

Are products Vegetarian or Vegan?

Accepted Answer

All of our products are vegetarian.  Many of them are Vegan. Our Honey and Bucks Fizz, Pink Fizz and Beer soap are not Vegan.

Question 4

Do products contain SLS and SLES?

Accepted Answer

No – we only use natural ingredients.

Question 5

Do products use palm oil?

Accepted Answer

We do not use Palm oil in any of soap or shampoo our products. There is a tiny amount of responsibly sourced palm in our serums.

Question 6

Why are ingredients listed as Sodium Cocoate for example?

Accepted Answer

Sodium Cocoate is actually saponified Coconut Oil. Sounds strange we know! In the process of making soap using hot or cold methods, natural oils and butters go through a process of saponification by adding a lye solution. This causes a chemical reaction and turns the oils and butters in to soap, which changes the name we can call them. The Lye does not survive saponification so there is NO lye in our soaps.

Question 7

Why is glycerine added to the soaps?

Accepted Answer

We don’t actually add glycerine to our soaps; it is produced naturally in the process of saponification. Lots of big soap makers remove the glycerine as it can be sold; we leave it in as it helps nourish the skin.

Question 8

Can soap be used to wash hair?

Accepted Answer

You can use our soap to wash your hair, we have lots of customers who do. We recommend if you are starting to use our solid shampoos or you’re trying a soap that you lather the bar in your hands for the first few washes and put the lather on your hair, rather than rubbing the bar directly on to it.

Question 9

Should I rub the solid shampoo bar on my hair?

Accepted Answer

We recommend if you are starting to use our solid shampoos or you’re trying a soap that you lather the bar in your hands for the first few washes and put the lather on your hair, rather than rubbing the bar directly on to it.

Question 10

Why are soaps wrapped?

Accepted Answer

We wrap our soaps in either glassine paper or nature flex film, this helps to preserve the essential oils in the soaps.

Question 11

Can Glassine paper be recycled?

Accepted Answer

Yes – it can be recycled in with your paper and card household recycling.

Question 12

What is Nature Flex?

Accepted Answer

Nature flex is a starch based film which is fully compostable.

Question 13

Can I cancel an order?

Accepted Answer

We cannot cancel an order after it has been dispatched. If you need to cancel an order please contact us.

The Skin Hug Soapery

Frequently asked questions